We maintain on-call access to staff 24 hours a day, seven days a week at 


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Notice of Privacy Practices ~ Notice of Non-Discrimination

Copyright ©2016 Kinder Hearts Home Health & Hospice



Who can receive in-home health care?

In addition to the elderly, many people are injured, ill, or disabled at some point and may require help with day-to-day activities. At Kinder Hearts Home Health and Hospice, we work to help anyone age, recuperate or live life to the fullest in the comfort of home.  


How does your agency compare with others based on national standards?

Using data from Medicare.gov, the official U.S. government site for Medicare, following are three examples - for complete scores, go toMedicare.gov/homehealthcompare.

Gave professional care

Rate overall care

Would definitely recommend

Kinder Hearts




Hendrick HouseCalls









Are your home care services covered through Medicare, Medicaid or insurance?

Kinder Hearts Home Health and Hospice participates in most insurance plans, including:

  • Medicare

  • Medicare Advantage

  • Medicaid

  • Most commercial insurances

  • Private pay


What criteria does Medicare use for covering home health?

Medicare covers 100% of the costs of home health when the following qualifications are met.

Your physician determines:

  • You need a specific treatment plan

  • The treatments will need to take place in your home on an intermittent basis (not full time)

  • You are homebound, which means you may be able to leave home, but it is a major effort that is infrequent and only lasts for a relatively short time

  • The services will be provided to you by a home health agency approved by Medicare

  • The plan requires the skills of one or more licensed professionals providing at least one of the following services:

    • Skilled Nursing

    • Physical Therapy

    • Speech Therapy

    • Occupational Therapy 


Do I have a choice of home health or hospice agencies?

Yes, physicians, hospitals, rehabilitation facilities, nursing homes and skilled facilities must by law allow you to choose which home health or hospice agency will provide your care.  


What conditions and diseases are you able to treat for adults?

Examples include, but are not limited to:

  • CHF

  • Parkinson’s

  • COPD

  • Diabetes

  • Wounds

  • Pain

  • Alzheimer’s

  • High blood pressure

  • Post-surgical including joint replacements

  • Fractures and sprains

  • Complex intravenous therapy

  • Palliative care

  • Cardiovascular disorders

  • Respiratory disorders

  • Gastrointestinal disorders

  • Renal disorders

  • Blood disorders

  • Endocrine disorders

  • Skin disorders

  • Orthopedic disorders

  • Neurological disorders

  • Infectious disease and immunologic disorders

  • Cancer


What professional services do you provide for adults?

  • Catheter Care

  • Injections

  • IV Therapy

  • Wound Care

  • Supervision/Administration of Oral Medications

  • Physical Therapy including including LSVT®BIG Parkinson Treatment

  • Speech Language Therapy including LSVT®LOUD Parkinson Treatment

  • Occupational Therapy

  • Social Work

  • Venipuncture for Lab Work

  • Medication Management

  • Infection Prevention

  • Pain Management


What professional disciplines are on your treatment team?

  • Registered Nurses

  • Licensed Vocational Nurses

  • Certified Nurses’ Aides

  • Physical Therapists

  • Occupational Therapists

  • Speech Therapists

  • Licensed Social Workers

All staff are all employed by Kinder Hearts. We do not use contract staff from outside agencies.


Are your caregivers insured and bonded?

Yes, Kinder Hearts Home Health and Hospice caregivers and volunteers are bonded, licensed and insured.

How are your caregivers screened and trained?

Caregivers employed at Kinder Hearts Home Health and Hospice, as well as volunteers, are thoroughly screened and must meet our strict guidelines, such as one year of prior experience, a valid, unrestricted state license for professional positions, and an unrestricted driver’s license and automobile insurance for field positions. Additional certifications are required for patient care positions. We always perform a comprehensive background investigation that involves Department of Health state and federal criminal background clearance. In addition, all caregivers and volunteers are required to provide references and must also pass a competency exam. Only caregivers who pass our in-depth screening process, orientation and training are employed by Kinder Hearts Home Health and Hospice.


Is your agency licensed?

Yes, Kinder Hearts Home Health and Hospice is licensed. In addition, Kinder Hearts Hospice is CHAP accredited and maintains licenses from state and federal authorities. Find out more about CHAP at CHAPINC.org


Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?

We maintain on-call access to staff 24 hours a day, seven days a week at 325-665-9338


How quickly can I arrange for service?

The process of admission can begin as soon as we receive orders from your physician. 


How can I become a Kinder Hearts Hospice volunteer?

Kinder Hearts Hospice is looking for exceptional people who have a tremendous capacity for caring to offer their services as a hospice volunteer. Hospice volunteers invariably say their Hospice experience changes them. They learn to communicate in ways that increase their own appreciation of life and their approach to daily living takes on a more holistic perspective. They gain a great deal of inner knowledge and are rewarded with personal satisfaction. If you would like to make a difference in someone's life, please call Deanna Kinney, Volunteer Coordinator,  at 325-672-6135 or 1-866-778-5778 or drop her an email at Info@KinderHearts.com.


What is your patient privacy policy?


Para recibir este documento en Espanol por favor llame al (325) 672-6135.


Kinder Hearts provides home health, home care services.  We must collect information about you to provide these services.  Kinder Hearts knows that information we collect about you and your health is private.  We receive information about you from many sources, including but not limited to your physician health care providers, insurance companies and HMO’s, Medicare and/or Medicaid, our internet web portal, and other sources.  Kinder Hearts is required to protect this information by Federal and State law.  We call this information “protected health information” of “PHI”.

This Notice of Privacy Practices will tell you how Kinder Hearts may use or disclose information about you.  Not all situations will be described.  Kinder Hearts is required to give you a notice of our privacy practices for the information we collect and keep about you.  Kinder Hearts is required to follow the terms of the notice currently in effect.

Kinder Hearts May Use and Disclose Protected Health Information Without Your Authorization in These Situations:
·         For Treatment.  Kinder Hearts may use or disclose information with health care providers who are involved in your health care.  For example, information may be shared to create and carry our plan for your treatment.
·         For Payment.  Kinder Hearts sends bills (“claims”) for payment of services rendered to you under your health care coverage.  In other payment activity, we send bills based on your specific eligibility information in order to receive premium payments in exchange for arranging health care benefits for you.
·         For Health Care Operations.  Kinder Hearts may use or disclose information in order to manage its programs and activities.  For example, Kinder Hearts may use PHI to review the quality of services you receive.

·         For Business Associates.  Kinder Hearts may disclose your health information to other entities that provide a service to Kinder Hearts or on Kinder Heart's behalf that requires the release of your health information, such as billing service, but only if Kinder Hearts has received satisfactory assurance that the other entity will protect your health information.
·         For the Following Other Reasons:
            1)  When requested by a public health authority by law or regulation (e.g., for compliance with communicable disease reporting requirements).
            2)  For health oversight activities.  Federal, State, and Local health oversight agencies, as authorized by law, may require information for audits, investigations, and inspections.
            3)  As required by Federal, State, or Local law.  This may include disclosures to courts or administrative agencies involved in judicial or administrative proceedings; to government officials for matters of national security or for military or veterans activities; to correctional institutions if you are an inmate; to medical examiners and funeral directors; to organ donation programs, to parents or guardians in compliance with state parental access laws; to government officials engaged in disaster relief; and, as required for compliance with workers’ compensation programs.
            4)  For abuse reports and investigations conducted by legitimate authorities (such as for investigations into possible child abuse or domestic violence).
            5)  For Government Benefit Programs.  We may use and disclose information for public benefits as required under government-sponsored programs.
            6)  Disclosures to family, friends, and others.  At critical times, or upon your request, KHHH may disclose information to your family or other persons who are involved in your medical care.  You have the right to object to the sharing of this information.
            7)   For Identification and Location Purposes.  Kinder Hearts may disclose information to assist law enforcement officials in identifying a suspect or a missing person.
            8)   For Criminal Investigations.  Kinder Hearts may disclose information in response to law enforcement officials’ requests in connection with criminal investigations.
            9)   For the Promotion of Health Maintenance and Wellness.  Kinder Hearts may use information for purposes of notifying you of health benefits or services, or treatment alternatives, that may be of interest to you.

NOTE:  We do not sell, rent, or license your PHI.  Your PHI is not marketed to anyone by us. 

Other Uses and Disclosures Require Your Written Authorization.  For other situations that do not involve Treatment, Payment, or Healthcare Operations, or the other specific situations listed above, Kinder Hearts will ask for your written authorization before using or disclosing information.  You may cancel this authorization at any time in writing.  However, Kinder Hearts cannot take back any uses or disclosures already made with your authorization.

Your PHI Privacy Rights

You Have the Right to See and Get Copies of Your Records.  In most cases, you have the right to get copies of your records.  You must make the request in writing by sending a letter to Custodian of Records, Kinder Hearts, 842 N. Mockingbird Lane, Abilene, Texas 79603.  We require you to include a $10.00 fee for the cost of copying and mailing your records.  The records will be a “designated record set”, which means we have established a standard set of records for all requests of this nature.  If your records are extensive, we may ask you to pay additional copying and postage costs before providing the information.  Information about mental health claims or services will not be included:  you will need to contact your mental health carrier or mental health providers for that information.

NOTE:  Kinder Hearts does not create or maintain “medical records” like those created and maintained by physicians, hospitals, and other medical providers.  For those records, you will need to contact your designated provider.

Right to Request to Correct or Update Your Records.  You may ask Kinder Hearts to change or add missing information to your records if you think there is a mistake.  You must make the request in writing, and provide a reason for your request.  We have the right to disagree with any proposed changes and are required to notify you of our action in either regard.  As a medical provider, it is likely that we would agree to any changes of medical records held by us.  We will, of course, make changes to address, phone numbers, or similar items as appropriate when notified by your employer.

Right to Get a List of Disclosures.  You have the right to ask Kinder Hearts for a list of disclosures of your PHI made after April 14, 2003.  You must make the request in writing.  This list will not include the times that information was disclosed for routine health plan services which are “treatment, payment, or health care operations” as noted above.  The list will not include information provided directly to you or your family, or information that was sent with any previous authorization made by you.

Right to Request Limits on Uses or Disclosures of PHI.  You have the right to ask that Kinder Hearts limit how your information is used or disclosed.  You must make the request in writing and tell Kinder Hearts what information you want to limit and to whom you want the limits to apply.  Kinder Hearts is not required to agree to the restriction.  You can request (in writing or verbally) that the restrictions be terminated.

Right to Revoke Permission.  If you are asked, and agree to sign an authorization to allow Kinder Hearts to use or disclose information, you can cancel that authorization at any time.  You must make the request in writing.  This will not affect information that has already been shared pursuant to your authorization.

Right to Choose How We Communicate with you.  You have the right to ask that Kinder Hearts share information with you in a certain way or in a certain place.  For example, you may ask Kinder Hearts to send information to your work address instead of your home address.  You must make this request in writing.  You do not have to explain the basis for your request.

Right to File a Complaint.  You have the right to file a complaint if you do not agree with how Kinder Hearts has used or disclosed information about you.

Right to Get a Paper Copy of this Notice.  You have the right to ask for a copy of this notice at any time.



How to contact Kinder Hearts to Review, Correct, or Limit Your Protected Health Information (PHI)
You may contact the Administrator, Custodian of Records or the Privacy Officer at the address listed at the end of this notice to:
·         Ask to look at or receive a copy of your records
·         Ask to correct or change your records
·         Ask to limit how information about you is distributed
·         Ask for a list of the times Kinder Hearts disclosed information about you outside of Treatment, Payment, or Health Care Operations
·         Ask to cancel your authorization
Kinder Hearts may deny your request to look at, copy or change your records.  If Kinder Hearts denies your request, Kinder Hearts will send you a letter that tells you why your request is being denied and how you can ask for a review of the denial.  You will also receive information about how to file a complaint with Kinder Hearts or with the U.S. Department of Health and Human Services, Office for Civil Rights.
How to File a Complaint or Report a Problem
You may contact any of the people listed below if you want to file a complaint or to report a problem with how Kinder Hearts has used or disclosed information about you.  Your care will not be affected by any complaints you make.  Kinder Hearts cannot retaliate against you for filing a complaint, cooperating in an investigation, or refusing to agree to something that you believe to be unlawful.
Kinder Hearts
Privacy Official
842 N. Mockingbird Lane
Abilene, Texas 79603
Toll Free (866)778-5778
Fax (325) 437-0355
Office for Civil Rights, Region VI
U.S. Department of Health and Human Services
1301 Young Street
Suite 1169
Dallas, Texas 75202
Voice Phone (214)767-4056
Fax (214) 767-0432
TDD (214)767-8940
Email: www.hhs.gov/ocr
For more information


If you have any questions about this notice or need more information, please contact Kinder Hearts Privacy Officer.
Privacy Officer
Kinder Hearts
842 N. Mockingbird Lane
Abilene, Texas 79603
Toll Free: (866)778-5778
Fax: (325)437-0355

In the future, Kinder Hearts may change its Notice of Privacy Practices and make the changes effective on a going-forward basis.  A copy of the new notice will be provided to each Kinder Hearts client as required by law.  You may ask for a copy of the current notice anytime by calling Kinder Hearts at (325)672-6135 or toll free (866)778-5778.


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